ServiceNow HRSD Developer

Key Responsibilities

Key Responsibilities

Development

• Configure and develop HRSD functionality including:
  • HR Case Management
  • Employee Center
  • Lifecycle Events
  • HR Service Catalog
  • HR Knowledge Management
  • Employee Journeys
• Develop:
  • Flow Designer workflows
  • Business Rules
  • Client Scripts
  • UI Policies
  • Script Includes
  • Catalog Items
  • Record Producers

Automation & Process Improvement

• Support HR process automation initiatives.
• Implement onboarding, offboarding, and employee movement workflows.
• Assist with Employee Center enhancements and self-service capabilities.

Integration Support

• Support integrations with:
  • SuccessFactors
  • Active Directory
  • Payroll Systems
  • Third-party HR applications
• Develop and maintain REST and SOAP integrations.

Testing & Support

• Participate in testing, deployment, and upgrade activities.
• Troubleshoot application issues and provide root cause analysis.
• Document solutions pertaining to development and enhancement and provide a structured transition to support to the BAU Support teams.

Required Qualifications

• 3–5 years of ServiceNow development experience.
• Minimum 2 years of dedicated HRSD development experience.
• Experience with:
  • HR Case Management
  • Employee Center
  • Flow Designer
  • IntegrationHub
  • JavaScript
• Experience working with HR business processes.

Mandatory Qualifications

• Exposure to SuccessFactors, Workday, or equivalent HR platforms.
• ServiceNow CSA and ServiceNow CAD certifications.
• ServiceNow HRSD CIS certification preferred.

Key Competencies

• Hands-on development
• Process automation
• Collaboration
• Problem solving and attention to detail