M365 L1 Engineer

Role Overview

The candidate should have an understanding of basic IT-related technical terms including:

• MS Exchange, Active Directory, Office 365, Memory, Server, CPU, Network, IP Address, Cloud, Windows Server, DHCP, DNS, etc.
• Prior experience in infrastructure monitoring will be an added advantage.

Role Details

• Service Desk, Server Monitoring, Network Monitoring, and Troubleshooting server/network issues.
• Ability to work independently, be adaptable to change, and manage varied working hours.
• Responsible for queue monitoring and acknowledging tickets.
• Basic application support knowledge.
• Flexible to work extended hours if required; open to 24/7 support and rotational shifts.
• IT Support – Non-Voice Process.
• Excellent written and oral communication skills.

Preferred Certifications

Azure: AZ-900, AZ-104, AZ-400, AZ-500

Microsoft 365: MS-500, MS-900, M365, O365

Education Eligibility

• BE / B.Tech – Computer Science or Information Technology
• BCA / MCA
• B.Sc. / M.Sc. (IT)
• Electronics Engineering / Electronics & Telecom Engineering