Minimum of 5 to 10 years of experience in M365 - L2 administration, migration and Support. Must have Greenfield migration project experience. Good to have contribution experience towards solution architecture. Shift timings: 5:30 PM- 02:30 AM IST or 06:30 PM - 3:30 AM
Roles & Responsibilities
5 Yrs of experience plus - Expert in Exchange Migration – Hybrid, Stage, Cutover, and IMAP.
5 Yrs of experience plus - Expert in O365 Exchange Online, Skype for Business Online.
2 Yrs of experience plus - Expert in AD, ADFS, and AAD Connect.
1 Yrs of experience plus in Azure Administration.
In-depth Expertise and Migration experience on Exchange 2007, 2010, and 2013, O365, Skype for business.
Monitor, Administer, Troubleshoot and provide L2/L3-Server Level of support for Email infrastructure hosted on Microsoft Exchange Server 2003/2007/2010/2013, O365 for a client’s spread across multiple environments and time zones.
Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure, and driving them to resolution as per the agreed SLAs with customer.
Successfully performing configuration changes to the infrastructure within the defined maintenance schedules. E.g. OS and Application Patches, Roll-Ups, Upgrades, etc.
Perform duties such as Setting up Mailboxes, Device Enrollments / Mailbox Restorations - Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell.
Support Knowledge Management initiative and assist Problem Manager with creation of SOPs/ KBs for Known Error Database.
Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when Program demands.
Manage customer Office365 environment at L2-L3 level.
Should know of different licenses in Office 365 and different type of admin groups.
Address client connectivity, client software, and mobility installation issues.
Address service availability issues within the customers organizational span of control.
Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support.
Project participation in global/ local projects as required.
Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions.
Maintain health of monitoring tools and reports data interactions/ integrations.
Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II support.
Participate in technical projects through design, build, test and deploy phases.
Exchange Online related to exchange administration.
Day to day outlook.
Windows Server: Roles\features installation, upgrade, patch management.
Good understanding of Active Directory, Domain Controllers, Group Policy.
ADFS, ADFS proxy.
Good Comm. Skills (Verbal and Written).
Handle Global Clients (mandatory).
Good To Have
Basic Technical know-how of cloud like AWS, Microsoft Azure.
Installing LOB applications for e.g. SQL.
One DB application experience for e.g. SQL.
Hands on Windows Client: Windows 7, 8, 10 installations at enterprise level (bulk system update).